Mail Order FAQ | Retail Store FAQ

Q: Do you have all the plants listed on your site in stock and in every size?
A: No, we do not. We make every effort to have inventory in stock but these are plants, not widgets from a factory, and there are many factors involved. With over 2000 taxa (!) in one stage of production or another there is just too much to keep up with. If we were to attempt to produce such a list it would immediately be obsolete. We respond quickly with availability to individual orders.

Q: What is the minimum order amount for shipping ?
A: We require a minimum order of $30 before we can process a shipment.

Q: When will you have (insert Ted's latest and greatest) plant ready for shipping?
A: We will only ship plants that have been tested and are ready for distribution to the public. Stay tuned and we appreciate your patience, it will be worth it!

Q: How do you ship plants?
A: We ship on Mondays and Tuesdays of each week, via UPS Priority Mail to assure that your plants do not sit in a warehouse over the weekend.

Q: How far can you ship to, from your nursery in SC?
A: We can ship to anywhere in the continental US, except in the heat of mid/late-summer.

Q: How much do you charge for shipping?
A: Live plants vary in size and weight! Shipping costs vary due to postal zones. We WILL quote an approximate shipping cost upon confirmation of your order but you MUST provide your ZIP-CODE.

Q: What is your guarantee?
A: Please go here to read all about our plant guarantee.

Q: How do I pay for my plants?
A: We accept VISA, MC, Discover and American Express, Cashiers Check or Money Orders. Personal checks must clear, at least 10 days. SC Bad Check Law IS enforced.

We don't have a secure server yet - until that is in place we will accept Credit Card orders, but to ensure your security an associate will contact you by voice phone to request payment details. Items are not shipped until payment is received and cleared. If payment has not cleared within 10 days the order will be cancelled.

Q: Why can't I email you my credit card information?
A: E-mail is NOT secure, we are working on a secure shopping cart. Until then we ask that we receive this information via phone.

Q: When will you new site be ready so that I can order online?
A: We are a small, family run, nursery and we are working on this!

Q: What about Fire Ants?
A: We ship plants de-potted and packed with root ball intact unless otherwise requested. USDA requires live plants shipped outside the Fire Ant Zone be chemically treated to prevent the spread of this pest.

All plants shipped outside of the quarantine zone will be treated with Talstar; a synthetic pyrethroid that is very safe towards non-target animals such as birds, reptiles and mammals. Plants are rinsed before shipment, but some residual chemical may be present in the root ball. If you are uncertain about contact with chemicals, use safe handling precautions such as non-latex gloves and avoid direct contact with the root ball.

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Retail Store FAQ

Q: How do we get to the nursery from Aiken or Augusta?
A: Please take a look here before giving us a call at 803.279.2707

Q: Do you do landscape design and installation.
A: Yes, we do provide these services through our retail location. Please give us a call at 803.279.2707 and we will let you know. We have many, very happy, customers who we have provided landscape design services for.

Q: If I call you about this really annoying weed or lawn problems, can you help me?
A: It is much more efficient for us to have you bring a sample of the problem to our retail location. Attempting to diagnose weed issues on the phone is problematic. Come see us and we would be happy to help you with weed problems in your lawn and garden. For lawn weed problems, please call us so that we can describe the proper sample size for you to bring.